behavioural bank
AI and enhancing the human element in financial services
While the reskilling revolution is sweeping across the financial ecosystem, there is also a growing need for digital ethics that will ensure that major financial institutions efficiently bridge the technology gap and enable staff to enhance their new careers. As we embrace convenient and flexible digital services, inside and outside of financial services, the boundaries of what we share and who we trust are shifting. With regulatory initiatives such as GDPR enabling individuals to exert greater control, banks must balance customers' needs and rights with their duty and obligation to protect their assets, including data. Ahead of SIBOS in London, Finextra spoke to leading figures in financial services Craig Macdonald, digital transformation lead at Accenture; Androniki Menelaou, innovation lead at ING; Salla Franzén, chief data analyst at SEB; Clare Gambardella, Chief Customer Officer, Zopa, Prema Varadhan, chief architect and head of AI at Temenos and Karan Jain, fintech & regtech advisor about AI and the role of the human in financial services. Where are we at with AI today? Have financial institutions started to use it for one its most proven use case: augmenting compliance?